OUR STORES

VISIT OUR NEW
STORE IN MISSISSAUGA

4665 Central Pkwy E, Mississauga, ON L4Z 2V4, Canada

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Service Areas & Locations

Six Convenient Locations Across Ontario

Feedback & Complaints Resolution

Order & Delivery Questions

Q: How do I track my delivery order?

A: After placing your order, you can call our delivery support line or email us for real-time updates.

Q: What are your delivery hours and areas?

A: We deliver 12:00 - 23:59 daily across Brampton, Mississauga, Milton, Halton Hills, Oakville, and Burlington. Same-day delivery available.

Q: Can I modify or cancel my order after placing it?

A: Orders can be modified or cancelled within 30 minutes of placement. Contact our order support team immediately at orders@weedistillery.com or +1(905)904-6540.

Product & Inventory Questions

Q: How do I know which products are right for me?

A: Our cannabis education team offers free consultations to help you select products based on your experience level, desired effects, and consumption preferences. Book online or call +1(905)905-6540

Q: Do you have products in stock before I place an order?

A: Our website reflects real-time inventory. For specific product availability, call your local store directly or email us directly at orders@weedistillery.com.

Q: What if I'm not satisfied with my purchase?

A: While Health Canada regulations prevent returns of cannabis products, we guarantee product quality. Contact us immediately if you have any quality concerns, we'll make it right.

Payment & Pricing Questions

Q: How do I track my delivery order?

A: We accept cash, and through email transfer. Payment is required upon delivery or pickup.

Q: Do you offer price matching?

A: We strive to offer competitive pricing. While we don't formally price match, we regularly review our pricing to ensure value. Contact us to discuss specific concerns.

Education & Safety Questions

Q: Do you offer cannabis education for beginners?

A: Yes! We offer free consultations, beginner workshops, and comprehensive educational resources. Our cannabis educators specialize in helping new users start safely.

Q: How do I store cannabis products properly?

A: Store in original packaging, in a cool, dry place, away from children and pets. Avoid direct sunlight and extreme temperatures. Our team provides detailed storage instructions with each purchase.

Feedback & Complaints Resolution

Customer Feedback Channels
  • 📧 General Feedback: feedback@weedistillery.com
  • 📞 Feedback Hotline: +1(905)904-6540
  • 🌟 Online Reviews: Google, Leafly, Weedmaps
  • 📱 Social Media: @weedistillery on all platforms
Complaint Resolution Process

Step 1: Immediate Acknowledgment

  • Within 2 hours: Complaint received and ticket created.
  • Assigned specialist: Dedicated resolution team member.
  • Initial contact: Phone or email response with timeline.

Step 2: Investigation & Resolution

  • 24-48 hours: Full investigation completed.
  • Solution proposal: Specific resolution plan presented.
  • Manager review: Senior team oversight for complex issues.

Step 3: Follow-up & Prevention

  • Resolution confirmation: Ensure satisfaction with outcome.
  • Process improvement: Use feedback to enhance service.
  • Ongoing relationship: Maintain positive customer relationship.
Resolution Guarantee
  • 48-hour response for all complaints.
  • Manager escalation for unresolved issues.
  • Corporate oversight for serious concerns.
  • Fair compensation when appropriate.
  • Process improvement based on feedback.

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After-Hours Support

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Emergency & After-Hours Support

Urgent Situations

Emergency Hotline: +1(905)904-6540

We're Available For:

  • 🚨 Delivery emergencies and safety concerns.
  • 🚨 Product quality or safety issues.
  • 🚨 Medical cannabis urgent consultations.
  • 🚨 Security or safety incidents.
  • 🚨 Payment or fraud concerns.
After-Hours Support

Hours: 12:00 - 23:59 Daily

Available Services:

  • 📞 Voicemail with next-day callback guarantee
  • 📧 Email support with morning response
  • 💬 Automated chat with urgent escalation
  • 🌐 Online ordering and account access
  • 📍 Store location and hours information